Frequently Asked Questions

Question Where does Coterique Ship to?
AnswerWe ship globally with the exception of Syria, Libya, Iran, North Korea & Cuba. If you cannot find your country at checkout, kindly email us on [email protected]
Question Does Coterique Ship to Multiple Addresses?
AnswerIn order to ship to separate addresses, you must enter a separate order for each shipping address.
Question Can I change the Shipping Address on my order?
AnswerWe can only change the shipping address of an order before it’s been packaged. Please contact [email protected] as soon as possible to update your details.
Question Can I track my order?
AnswerAs soon as you place your order, you will receive an email to let you know that we are processing your order. We will prepare the order to be packed and shipped to you. Upon dispatch of your order, we will contact you via email with a link to track your order.

If you have any queries regarding this process, please don’t hesitate to contact our Customer Service team at [email protected]

Question How do I pay for taxes and duties?
AnswerPrices displayed on the website are exclusive of taxes and duties. Upon Arrival of your order, you will be contacted by our courier service to let you know the exact amount of taxes and duties to be paid.
Question What payment methods does Coterique accept?
AnswerWe accept MasterCard, Visa cards and Cash on Delivery for specific regions.
Question What currencies can I pay in?
AnswerWe currently accept payments either in US dollars or Egyptian Pounds. Currencies are displayed by site preference so check the top of your screen to make sure you have selected the right currency.
Question How can I enter a discount/promo code?
AnswerWell, that’s easy! When you checkout your order, you’ll find a box where you can enter your discount/promo code, and it will automatically be applied to your order value at checkout.
Question When can I expect my order to be delivered?
AnswerAll orders are delivered within 3-4 working days

Except:

* If your order is shipped to the United States, it takes up to 5 days to be delivered.

* If your order is shipped to Australia, it takes up to 7 days to be delivered.

Question What is my size?
AnswerWe know that getting the right fit can sometimes be tricky, which is why we have provided a sizing guide on each of our products. The guide includes a comparison of standard international sizes to help give you an idea of which size is right for you.
You can click here to find the standard list of our sizing guide.
Question How can I stay up-to-date with New Coterique Products?
AnswerExcellent question! By signing up to Coterique Mail, you will receive regular updates about our promotions, exclusive products, newly added products and magazine.

You can sign up to Coterique Mail by signing up from the bottom of the homepage, simply enter your email address and click Subscribe.

Question What happens if I receive a damaged product?
AnswerIn the unfortunate event that a product arrives damaged, please contact our Customer Service team at [email protected] and we will help you with a refund or an exchange.
Question Can I make an exchange?
AnswerAn exchange is very easy to make. Please contact our Customer Service at [email protected] to arrange for an exchange in size.
Question What is your Return Policy?
AnswerCoterique offers complimentary return shipping provided you request the return via email to [email protected] within 48 hours after receiving the item. The items must also be unused, unworn, unwashed, unaltered and undamaged. Items must also be returned in the original packaging including any boxes, hangers, garment bags and other signature packaging materials. Any returned products that are damaged, do not include the packaging materials, soiled or altered may not be accepted and will be returned to you.

Your refund will be due 10 working days after your return request has been processed. Coterique does not refund the cost of shipping or any international taxes and duties; we only refund the value of the purchased item.

Question How can I contact your Customer Service?
AnswerWe have a dedicated Customer Service team who are always on hand to help. For order information or general inquiries, please email us at [email protected]